Support

Option

SLA-1

SLA-2

SLA-3

Description

Support of Voice Clerk billing systems with VPN access. Software bugs and problems determination and solving

Support of Voice Clerk billing systems, configuration of tariff settings trough VPN access.

Support of Voice Clerk billing system, tariff settings configuration, support of user changes trough VPN access.

 

Reaction time

Analyze, problem determination and solving within 8 hours

Analyze, problem determination and solving within 8 hours

Analyze, problem determination and solving within 8 hours

Weekly coverage (hours per day/ days per week)

8/5 CET

24/5 CET

24/7 CET

Hours included

Unlimited - until problem resolving.

Unlimited - until problem resolving.

Unlimited - until problem resolving.