Support
Option |
SLA-1 |
SLA-2 |
SLA-3 |
Description |
Support of Voice Clerk billing systems with VPN access. Software bugs and problems determination and solving |
Support of Voice Clerk billing systems, configuration of tariff settings trough VPN access. |
Support of Voice Clerk billing system, tariff settings configuration, support of user changes trough VPN access.
|
Reaction time |
Analyze, problem determination and solving within 8 hours |
Analyze, problem determination and solving within 8 hours |
Analyze, problem determination and solving within 8 hours |
Weekly coverage (hours per day/ days per week) |
8/5 CET |
24/5 CET |
24/7 CET |
Hours included |
Unlimited - until problem resolving. |
Unlimited - until problem resolving. |
Unlimited - until problem resolving. |
